What happens if my package is damaged or goes missing?
If you have Route shipping insurance, you can easily file a claim either through the Route mobile app, or online at https://claims.route.com/. If you need help filing a claim, let us know and we'll happily assist.
If you do not have Route shipping insurance, contact us at firstname.lastname@example.org and we will help resolve the issue. Please note, GEM is not liable for lost, damaged, or stolen items.